These Terms and Conditions ("Agreement") govern the provision of digital development, system architecture, and automation services by Krafft Studios ("Agency," "we," "us," or "our") to the client ("Client," "you," or "your"). By engaging our services or paying the initial deposit, you agree to be bound by these terms.
1. Scope of Work
1.1. Deliverables: Krafft Studios agrees to provide the specific digital services, which may include custom web development, CRM dashboards, booking systems, and automation architecture, as explicitly outlined in the agreed-upon project proposal or statement of work (SOW).
1.2. Revisions: The SOW will specify the number of revision rounds included. Any additional feature requests, structural changes, or revisions beyond the stipulated scope will be billed at our standard hourly rate and will require a written change order.
2. Payment Terms
2.1. Payment Schedule: Unless otherwise specified in writing, all projects operate on a standard 50/50 payment schedule:
- Initial Deposit: A 50% non-refundable deposit of the total project cost is required prior to the commencement of any design, development, or system architecture work.
- Final Payment: The remaining 50% balance is due upon project completion, prior to the final deployment to a live production environment or the transfer of source code and assets.
2.2. Late Payments: Final project handoff will not occur until the balance is paid in full. Invoices outstanding beyond 7 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.
3. Intellectual Property and Ownership
3.1. Custom Software and Assets: Upon receipt of full and final payment, Krafft Studios grants the Client full ownership and intellectual property rights to the custom-developed frontend codes, website design assets, and custom CRM interface specifically created for the Client under the SOW.
3.2. Proprietary Automation Workflows: Krafft Studios explicitly retains all ownership, copyright, and intellectual property rights to the underlying automation architecture, logic, and workflows (including, but not limited to, n8n templates, AI prompt structures, backend automation routing, and local AI system configurations) utilized to power the deliverables.
3.3. License to Use: Krafft Studios grants the Client a non-exclusive, non-transferable, perpetual license to use the provided automation workflows strictly for their internal business operations. The Client may not resell, distribute, or reverse-engineer these automation workflows.
4. Client Responsibilities
4.1. The Client agrees to provide all necessary assets, content, brand guidelines, API keys, and server access required for the timely execution of the project.
4.2. Delays in project delivery caused by the Client’s failure to provide requested materials, approvals, or feedback within a reasonable timeframe (typically 48-72 hours) will result in a corresponding extension of the project timeline and may incur pause-and-resume fees.
5. Cancellation and Termination Policy
5.1. Non-Refundable Deposit: The initial 50% upfront payment is strictly non-refundable. It serves as a booking fee that covers initial strategy, administrative setup, and the reservation of our development bandwidth.
5.2. Client Cancellation: If the Client chooses to terminate the project after work has commenced but before completion, written notice must be provided. The Client will forfeit the initial deposit. If the value of the work completed by Krafft Studios at the time of cancellation exceeds the 50% deposit, the Client will be invoiced for the pro-rated difference, payable within 7 days.
5.3. Agency Termination: Krafft Studios reserves the right to terminate the agreement if the Client breaches these terms, becomes unresponsive for more than 14 consecutive days, or engages in hostile communication. In such cases, the deposit is forfeit, and completed assets will not be handed over until outstanding pro-rated balances are cleared.
6. Warranties and Maintenance
6.1. Post-Launch Support: Krafft Studios will provide a 14-day warranty period following final deployment to address any critical bugs or code errors directly related to the original scope of work.
6.2. Third-Party Integrations: Krafft Studios is not liable for system failures or workflow breakdowns caused by updates, deprecations, or outages of third-party software, APIs, or external services integrated into the final product.
6.3. Ongoing Maintenance: Any technical support, workflow optimization, or server management required after the 14-day warranty period will require a separate ongoing maintenance or retainer agreement.
7. Limitation of Liability
Krafft Studios shall not be held liable for any indirect, incidental, or consequential damages, including loss of revenue, profits, or data, arising from the use of the delivered digital systems. Our total liability under this agreement shall not exceed the total fees paid by the Client for the specific project.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.